Details on Our 100% Money Back Guarantee

We offer a 100% quality guarantee on all of our furniture. We will refund all of your money, including your original shipping charges, under the following conditions:

1. The piece is not of high quality or does not match the product description, and we are unable to resolve this issue to your satisfaction.
2. Your order is returned to us in new condition within 30 days of delivery, with no evidence of use or damage.

Please note that we cannot offer this 100% quality guarantee for the following reasons: natural variations in wood grain or sapwood, the color not matching the photographs on the website (please order a wood sample prior to choosing a wood or stain), the furniture not being the right size for your needs, or minor imperfections in the finished piece. Handcrafted furniture created from natural wood products will display a small degree of variation in the finished product.

Implementation of Our 100% Money Back Guarantee

In six years of shipping pieces with a similar return policy, we have very seldom had issues that escalated to this point. We do our very best to ensure you get the piece you want in excellent condition, even if this requires the replacement of your piece.

We have had one table returned out of approximately 330 dining tables shipped throughout the United States, England and Canada. This return was due to a combination of incompletely dried wood and an errant forklift.

We have had 9 returns out of approximtely 2300 handcrafted cedar chests shipped all across the United States and Canada. Most of these returns were due to shipping damage.

Other Returns

We will accept returns for any other reason under the following conditions:

1. Your order is returned to us in new condition within 30 days of delivery, with no evidence of use or damage.
2. Upon receipt in good condition, a 25% restocking fee plus any shipping charges will be assessed. The rest of your money will be refunded promptly.

Inspection of All Returns

Returned items will be inspected. Harmony Cedar reserves the right to reject returns of merchandise that shows signs of use or customer damage.