Harmony Cedar Furniture

Shipping our Handcrafted Furniture

We have been shipping our handcrafted furniture around the country for six years. We have successfully delivered pieces to thousands of satisfied customers in all 50 states, several Canadian provinces, and several European countries.

Shipping Used on Our Amish Furniture

Cedar Chests: Our small-through-jumbo sized cedar chests are sent via UPS Ground delivery, which takes 2-5 business days. Our larger chests (twin, queen and king sized) are shipped via curbside with liftgate. Inside the home delivery and setup is available on these chests for an additional $150, on request.

Dining Room Tables: Our dining room tables ship out in 4-8 weeks, depending on the style selected. Our dining tables are generally shipped via 'inside the home delivery and setup' (either by hand delivery or professional furniture movers), which takes 1-3 weeks depending on location. Other delivery options are available on our dining tables, such as curbside service.

Dining Room Hutches and Servers: Our dining room hutches and servers ship out in 4-10 weeks, depending on the style selected. Our dining hutches are shipped via 'inside the home delivery and setup' (either by hand delivery or professional furniture movers), which takes 1-3 weeks depending on location. We do not recommend curbside service for our hutches and larger servers.

Dining Room Chairs: Our dining chairs ship out within 4-8 weeks, depending on the style selected. Dining chairs ordered individually (without a table) are generally shipped via UPS Ground or Curbside Freight Delivery. Dining chairs ordered with a table, hutch or server will be hand-delivered along with the other pieces.

Delivery Times: 9 times out of 10, our furniture is completed and delivered within this timeframe. However, true craftsmanship cannot be rushed -- sometimes a piece just takes a bit longer. Please let us know if there is an important holiday or event we should be aware of when you place your order, and we will do our best to get it there on time.

Definitions of Various Shipping Methods

UPS Ground: When we schedule a package via UPS, we will email you a tracking number. This tracking number will be created a few days before your piece ships out due to a communications lag with out Amish partners (they have no telephones, faxes, computers or email and live in remote rural areas due to their religious beliefs). When the package ships out, you will be able to track it directly on the UPS website and prepare for its arrival. If you're not there when they attempt a delivery, they will generally leave a note on your door providing you with other options (this may vary a bit, depending on your driver). UPS will make three delivery attempts.

Inside the Home Delivery and Setup, Hand Delivery: We hand-deliver many of our dining room pieces with this method, each piece is carefully blanket-wrapped and placed in our delivery trailer. This practice has been very popular with our customers. When our driver has planned out his route into your area, we will provide you with the relevant details so that you can discuss the delivery time with him. We are always available to help if necessary, but it's generally simpler just to speak directly to our driver. He will do any necessary installation of the pieces, can answer questions about the furniture that you may have, and can fix many small problems on the spot (such as bolt tightening, loose chair arms, etc). You will be encouraged to inspect each piece before you sign the Bill of Lading, where you have the opportunity to note your satisfaction or dissatisfaction clearly in writing.

Professional Furniture Movers: Pieces that are not directly hand-delivered are shipped via professional furniture movers, such as Bekins or Yellow Freight. The company used depends on your location. When the package arrives in your home city, a local delivery agent will contact you to make a delivery appointment (generally within a 2 hour time window). The agents will unpack the pieces and set them up, doing any necessary installation. They will also remove the crates and packaging debris when they are finished. You are allowed the opportunity to fully inspect the unpackaged pieces and sign the Bill of Lading, noting any problems clearly in writing.

Freight or Curbside Delivery: We ship many of our Twin, Queen and King sized cedar chests with this method (curbside with liftgate). We recommend this type of shipping for dining chair sets or small tables (such as 36x36 pub tables), but we do not recommend it for deliveries of very large pieces (like hutches or full-size dining tables). Standard curbside delivery requires the customer to physically remove the package from the back of the truck (without the benefit of a liftgate), open the package on the driveway or sidewalk, inspect the piece(s) carefully, sign the Bill of Lading to accept the delivery, and then move the piece(s) inside the home. The driver will not assist with any of these things, nor will the driver be responsible for disposing of or recycling the packing materials. Curbside or Freight can save $200, but this savings must be balanced against the inconvenience and increased risk of shipping or damage which is not noted on the bill of lading. Adding a liftgate to help lower the piece(s) to the ground saves $150 from inside the home delivery and setup. (To clarify: the difference between 'curbside' and 'curbside with liftgate' is that 'curbside with liftgate' costs $50 more and the driver will deliver your piece to the sidewalk or driveway. Standard curbside delivery requires you to take the piece off of the back of the truck yourself).

Please Note: We do not generally use the following shipping methods. They are listed for comparison purposes.

First Dry Space: Similar to freight or curbside, the package is brought to the 'first dry space' such as a carport or garage. No setup or unpacking of the crate is done. This method can save around $75-125. We have never shipped a piece this way.

In-Home Delivery: Similar to freight or curbside, this type of delivery is brought inside your home but is simply left inside the front door. No setup or unpacking of the crate is done. This method can save around $50-100. We have never shipped a piece this way.

Shipping Prices

The shipping prices listed on our website are valid for most deliveries within the lower 48 states. Our charges for shipping reflect the actual cost of delivery. We feel that this is a more straightforward approach than offering "free" delivery -- the cost of which is already accounted for in the price of the furniture. Because we are shipping from the middle of the country, shipping costs are consistently priced.

If you are close to the Twin Cities area in Minnesota, we can arrange for free pickup or reduced delivery costs on many of our pieces.

The shipping prices listed on our website are valid in the lower 48 states. Please contact us for a quote for international, APO, Alaska or Hawaii deliveries. We have delivered our chests and tables to Canada, Alaska, Hawaii, and several European countries.

Our quoted 'inside the home delivery and setup' prices assume that the furniture will fit easily inside the door, does not require moving other furniture out of the way, and does not require disassembly of the piece to get it into the room it will be placed in. Dining furniture is assumed to be delivered to a home's main floor.

Delivery inside of multi-unit buildings with high security or limited delivery hours may require special accommodations.

Please let us know if your delivery might be a bit unusual, as defined above (or by common sense). There may not be any additional cost, or the increase may be minor -- but the delivery will go a lot smoother overall if we know these things in advance.

Canadian Shipping Prices

Canadian shipping prices are generally about 10-30% more than shipping inside of the lower 48 US states. Please contact us for more precise price quote. If you place your order online without getting a price quote first, we will conact you after the order is placed with the additional Canadian shipping charges.

Shipping Damage

We package all of our shipments exceptional care to reduce the possibility of damage. Still, accidents happen -- and even the best packaging cannot prevent all damage from occuring.

When a piece of our furniture is damaged, we work closely with our customers to resolve the matter as quickly as possible. This may involve finding a local repairman to fix the damaged part, it may also require shipping a piece back for repair. Once in while, it means personally delivering a replacement piece to get it there in time for an important Holiday. We are a customer-focused company, and you can be assured that we take these problems very seriously.

If Your Piece Arrives Damaged

UPS: If the shipment arrives damaged, please be sure to report any damage to us within 48 hours of your receipt of the shipment. Be sure to keep all of your packaging. We will discuss the details with you, and may ask for photographs to help us determine the extent of the damage. This will help us to resolve the issue as quickly and simply as possible.

Freight or Hand Delivery: If your piece arrives damaged, please contact us to discuss it while the driver is still there. If this is not possible, then please be sure to note all of the details (including any damage to the exterior packaging) on the Bill of Lading. Please note that the Bill of Lading is a legal document, and that if it's not in writing then it's not an established fact. The clearer the documentation on the Bill of Lading is, the easier it will be for Harmony Cedar to quickly resolve the problem to your satisfaction.

While we try to be accomodating to our customers when damage occurs, these steps are required by the shipping companies that deliver our packages. They are not intended to be an inconvenience. In our experience, the quickest way to resolve these issues is to follow the shipper's procedures.